How Chatbots are changing Customer Engagement?
Remember Her? The movie ' Her '? For those who have not seen the movie, it is a SciFi movie, released on the Valentine Day of 2014 in India. 'Her' is a story set in future LA where Theodore, a lonely and introvert man upgrades his OS which came with AI virtual assistant named Samantha, designed to adapt and evolve. Theodore gets hooked with his AI and his discussions on love and life take him on a journey where he falls in love with Samantha. The story touches the point of 'Can a human being have an authentic relationship with an inhuman entity?' In the age when the human experience is enshrouded and infused with technology, it forces one to think about how Artificial Intelligence (AI) can impact human behavior or consumer behavior, in the case of businesses. Today, companies are using chatbots to engage customers and retain them with better customer satisfaction. Chatbots are tools to simplify the interaction between a human and computer in natura...